Privacy Policy
Effective Date: 9th Jan 2025
Last Updated: 15th July 2025
1. Introduction
Welcome to ioffer.ae (“we,” “our,” or “us”). This Privacy Policy explains how IOFFER DOT AE FZE collects, uses, discloses, and protects your personal information when you visit our website at ioffer.ae or use our services.
By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
2. Company Information
Legal Name: IOFFER DOT AE FZE
License Address: Block B-B33-195, Sharjah, UAE
Contact Email: [email protected]
Website: ioffer.ae
3. Information We Collect
3.1 Personal Information
We collect the following personal information from you:
- Identity Information: Full name, username
- Contact Information: Email address, phone number, delivery address, billing address
- Transaction Information: Order history, payment information (processed by third-party payment processors)
- Technical Information: IP address, browser type, device information, operating system
- Usage Information: Pages visited, time spent on site, click patterns, search queries
3.2 Information Collected Automatically
We automatically collect certain information through:
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience
- Analytics Tools: Google Analytics and other analytics services to understand website usage
- Social Media Integration: Information from social media platforms when you log in or interact with our social features
3.3 Information from Third Parties
We may receive information about you from:
- Payment processors (Stripe, Tabby, Tamara)
- Social media platforms (when you use social login features)
- Shipping partners (iCarry)
- Email marketing services
4. How We Use Your Information
We use your personal information for the following purposes:
4.1 Order Processing and Fulfillment
- Process and fulfill your orders
- Manage payments and billing
- Coordinate shipping and delivery through our partners
- Provide customer support
4.2 Communication
- Send order confirmations and updates via WhatsApp and email
- Respond to your inquiries and provide customer support
- Send marketing communications (with your consent)
- Provide important notices about our services
4.3 Website Improvement
- Analyze website usage and performance
- Improve our website functionality and user experience
- Develop new features and services
- Ensure website security and prevent fraud
4.4 Marketing and Promotions
- Send promotional offers and newsletters (with your consent)
- Personalize your shopping experience
- Conduct market research and customer satisfaction surveys
- Prepare for future affiliate and referral programs
4.5 Legal Compliance
- Comply with applicable UAE laws and regulations
- Respond to legal requests and prevent illegal activities
- Protect our rights and interests
5. Legal Basis for Processing
Under UAE Federal Law No. 45 of 2021 on the Protection of Personal Data, we process your personal information based on:
- Consent: When you provide explicit consent for marketing communications
- Contract Performance: To fulfill our contractual obligations for order processing and delivery
- Legitimate Interests: To improve our services, ensure security, and conduct business operations
- Legal Obligation: To comply with applicable laws and regulations
6. Information Sharing and Disclosure
6.1 Third-Party Service Providers
We share your information with trusted third parties who assist us in operating our business:
- Payment Processors: Stripe, Tabby, Tamara for payment processing
- Shipping Partners: iCarry for order delivery
- Email Marketing Services: For sending promotional communications
- Analytics Providers: Google Analytics and similar services
- Hosting Services: Hostinger for website hosting
- Customer Support Tools: WhatsApp API for customer communication
6.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Legal processes or court orders
- Requests from government authorities
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
6.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption: SSL/TLS encryption for data transmission
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Updates: Keeping WordPress and security plugins updated
- Secure Hosting: Using reputable hosting services with security measures
- Payment Security: PCI DSS compliant payment processing through third-party providers
- Regular Monitoring: Continuous monitoring for security threats and vulnerabilities
8. Data Retention
We retain your personal information for the following periods:
- Account Information: 10 years from account creation or last activity
- Order Information: 10 years from order completion for accounting and legal purposes
- Marketing Information: Until you withdraw consent or request deletion
- Technical Data: 2 years for analytics and security purposes
- Support Communications: 3 years for quality assurance and training
You may request deletion of your personal information at any time by contacting us at [email protected].
9. Your Rights
Under UAE data protection laws, you have the following rights:
9.1 Access Rights
- Request access to your personal information
- Obtain copies of your data we hold
9.2 Rectification Rights
- Request correction of inaccurate personal information
- Request completion of incomplete data
9.3 Deletion Rights
- Request deletion of your personal information
- Request removal from marketing communications
9.4 Restriction Rights
- Request restriction of processing in certain circumstances
- Object to processing for marketing purposes
9.5 Portability Rights
- Request transfer of your data to another service provider
- Receive your data in a structured, machine-readable format
To exercise these rights, contact us at [email protected] with your request and proof of identity.
10. Cookies and Tracking Technologies
10.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Performance Cookies: Help us understand website usage
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used for advertising and personalization
10.2 Managing Cookies
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
11. International Data Transfers
While we primarily operate in the UAE, some of our service providers may be located outside the UAE:
- Website Hosting: Our hosting servers are located in India through Hostinger
- Third-Party Services: Some analytics and marketing tools may process data internationally
We ensure appropriate safeguards are in place for any international data transfers.
12. Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after changes constitutes acceptance of the updated policy.
14. Contact Information
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: [email protected]
Website: ioffer.ae
Response Time: We aim to respond to all privacy-related inquiries within 30 days
15. Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates, including UAE Federal Law No. 45 of 2021 on the Protection of Personal Data.
16. Complaint Resolution
If you have concerns about our privacy practices, you may:
- Contact us directly at [email protected]
- File a complaint with relevant UAE authorities
- Seek legal remedies under applicable UAE law
Last Updated: 15th July 2025
Version: 2.0
This Privacy Policy is effective as of the date listed above and supersedes all previous versions.
